Delivery and Returns

Delivery

We offer free UK Shipping on all orders. 

Your order will be processed and dispatched within 2 working days from purchase. Orders weighing up to 2kg will be delivered by Royal Mail.

Single Eye Pillows are shipped as a large letter and fits nicely through the letterbox. 

All other orders will be delivered by UPS or DPD with full tracking. 

Please allow 2 to 5 working days for your order to be delivered. 

International Shipping 

European Union - a flat shipping rate of £8 will be added to your order. Orders over £100 will be shipped free of charge. 

United States, Canada and Australia - a flat shipping rate of £15 will be added to your order.

Rest of the world - a flat shipping rate of £25 will be added to your order. 

Your order will be processed and dispatched within 2 working days from purchase. Orders will be shipped with a fully trackable courier service.

Please allow 3 to 10 working days for your order to be delivered.

In some cases international deliveries will take longer - get in touch with us if you would like an accurate estimate of delivery time for your destination before you place an order.

Returns

Purchases can be returned to us in original condition within 14 days of receipt. The buyer is responsible for cost of return shipping.

If you wish to return your item, please notify us via email with your full name, reason for return and state clearly whether you would like a refund or exchange and we will get back to you within 1 working day.

We recommend that you send it back to us using a recorded delivery service that will insure you for the value of the items. 

There may be an additional transaction charge for postage and packaging on exchanges. We will inform you of these charges beforehand.

We can only offer to exchange undamaged items if the original product arrives back with us in condition fit for re-sale. 

We will refund your item once received. An email of receipt will be sent to you once we’ve processed the refund.