Frequently Asked Questions

Of course!

Purchases can be returned to us in original condition within 28 days of receipt. 

If you wish to return your item, please notify us via email with your full name, reason for return and state clearly whether you would like a refund or exchange and we will get back to you within 1 working day.

The buyer is responsible for cost of return shipping.

Yes! We offer gift wrapping free of charge.

To add gift wrap to your order simply go to the shopping cart where you'll find a box to tick for free gift wrap. There is a box where you can add a personalised message too.

We'll write this by hand on a card.

Yes, We offer free UK Standard Shipping on all orders. 

Please allow 3 to 5 working days for your order to be delivered.  

You can upgrade to Express Shipping for £4.95. Express delivery takes 1-2 working days.

Yes we ship worldwide.

European Union - a flat shipping rate of £8 will be added to your order. Orders over £100 will be shipped free of charge. 

United States, Canada and Australia - a flat shipping rate of £15 will be added to your order.

Rest of the world - a flat shipping rate of £25 will be added to your order. 

Your order will be processed and dispatched within 1 working day from purchase. Orders will be shipped with a fully trackable service.

Please allow 3 to 10 working days for your order to be delivered.

In some cases international deliveries will take longer - get in touch with us if you would like an accurate estimate of delivery time for your destination before you place an order.

Our warehouse is based in Brighton, United Kingdom.

Yes. Every part that goes into making our products is done in the UK. This includes details such as the stitching, label making, our recycled product packaging and fabric printing.

The only thing we import is the linen fabric which we source directly from the mill in Europe.

Read about our short and transparent supply chain on our Journal 

Our deliveries are plastic free and our product packaging is 100% recycled and free from plastic, with the exception of the pump on our lavender mist.

The Wheat Bag is a natural hot and cold pack filled with wheat grain in a 100% linen cover.

The Wheat Bag is used hot or cold to provide natural pain relief across the body where needed.

The Wheat Bag is a safe and natural way to decrease joint stiffness, reduce pain and inflammation, and relieve muscle cramps.

Heating times are as follows:

• Microwave: 1 - 3 minutes 600W

• Oven: 10 - 15 minutes 125°

The Wheat Bag will retain heat for up to 40 minutes. The Eye pillow will retain heat for up to 20 minutes.

Yes. We've designed our Wheat Bags to be oven safe and can be heated as below:

• Oven: 10 - 15 minutes 125°

The inner bag is made from an unbleached, untreated cotton and is perfectly safe to use in the oven when when following heating instructions.

Our wheat bags have removable covers made from 100% linen.

The covers can be machine washed at 30°c. Avoid tumble drying, hot iron on non-printed area when dry.

The inner bag can be spot cleaned only.

Do not wash the inner bag with wheat grain inside.

Your wheat bag will last for several years if used and stored according our recommendations.

Yes. The wheat bag is safe to use during pregnancy, it works as an effective and drug free pain relief during pregnancy, during contractions and labour. The heat is isolated to the specific area of use and does not increase the overall body temperature. Post birth the wheat bag can assist in breast feeding as well as warm the cot or pram before putting the baby down. Do not apply heat directly onto the belly area and always consult your doctor is you are unsure.

When used according to instructions the Wheat Bag should not burn.

If the wheat pack is not rehydrated as per instructions it may slowly dry out over time and start to emit a cooked/burnt smell.

The most common reason for a wheat bag to burn is either by overheating after the wheat dries out, or the microwave turntable is prevented from rotating correctly.

When the turntable cannot move the radiation heat energy will be concentrated on a single area which can cause a burn on the fabric.

Always make sure the turnable can rotate freely by giving it a spin before heating your wheat bag. If your wheat bag smells burned it should not be used. Place on a non-combustible surface such as a sink or kitchen bench, and let the Wheat Bag completely cool down before discarding.

Wheat grain has a natural moisture content but continual heating will eventually dry this moisture out and the wheat will begin to cook and eventually burn. To prevent this it is important to keep your wheat bag or eye pillow hydrated by occasionally placing a heat proof container of water alongside the bag. Alternatively sprinkle with water before heating. 

Yes. As the Wheat Bag is applied topically to your skin there is no concern in regards to Coeliac disease or gluten sensitivity when using a Wheat Bag.

Coeliac disease is a condition where your immune system attacks your own tissues when you eat gluten. This damages your gut (small intestine) so you are unable to take in nutrients.

There is no maximum freezer time for the Wheat Bag.

In fact, the freezer is a good place to store the Wheat Bag if you know you won't use it for a while.

The Wheat Bag is filled with wheat grain that naturally contains moisture. The moisture retains both heat and cool with impressive insulation properties. The wheat grain can absorb and evenly distribute both heat and cold giving you effective pain relief and comfort.

Both the Wheat Bag and Eye Pillow can be used at room temperature, heated in the oven or microwave, and cooled freezer. All our products are reusable, washable and made to last.

The Wheat Bag will stay chilled for up to 30 minutes once you take it out of the freezer. The Eye pillow will stay chilled for up to 15 minutes.

No. All our Wheat Packs come unscented and are suitable for sensitive skin.

You can easily add your own scent using essential oils or our lavender mist.

To scent your wheat pack for the use of aromatherapy, add a few drops of essential oil to the Wheat Bag after heating.

All products have clear instructions for use on both the product packaging and the fabric tag attached to the removable cover. You can also find instructions on our Care and Safety page.

The inner bag reacts with moisture from the wheat inside as it would with any fabric used. As it's made from unbleached cotton the slight discolouration is more visible than on a darker shade. We have chosen not to go with a darker or dyed fabric as it's would not be as environmentally friendly.

The wheat bag and eye pillow are both CE marked and assessed to meet EU health and safety requirements. They contain only natural materials which are safe to heat as per our instructions. We have taken every precaution to make our product as safe to use as possible, by providing safety instructions both on the box and on the item itself. As long as these guidelines are maintained there is no cause for concern.

When used regularly the Wheat Bag or Eye Pillow can be stored in room temperature where you please. When not in use you can permanently store your Wheat Bag or Eye Pillow in a clean airtight container in the freezer.

If the wheat pack is not rehydrated as per instructions it may slowly dry out over time and start to emit a cooked/burnt smell.

The most common reason for a wheat bag to burn is either by overheating after the wheat dries out, or the microwave turntable is prevented from rotating correctly.

When the turntable cannot move the radiation heat energy will be concentrated on a single area which can cause a burn on the fabric.

Always make sure the turnable can rotate freely by giving it a spin before heating your wheat bag. If your wheat bag smells burned it should not be used. Place on a non-combustible surface such as a sink or kitchen bench, and let the Wheat Bag completely cool down before discarding.

We use whole Cotswold Wheat grain in our wheat packs. This grain is grown by local farmers and cleaned to ensure hygienic use. The wheat grain also has a particularly high moisture level suitable for heating and cooling.

The wheat grains inside the wheat bag naturally contains moisture. In the beginning the wheat bag may feel slightly damp as this moisture is activated. The Wheat Bag will not stay damp after use.

A Wheat Bag has many added benefits besides keeping you warm, which makes it more versatile than a hot water bottle.

The wheat bag can mould to the shape of your body and offer targeted pain relief where a hot water bottle can't reach.

For stiff joints it is easier to handle a wheat bag.

The Eye Pillow is a small rectangular pillow designed to cover your eyes.

Our Eye Pillow can be used hot or cold and is a versatile tool to soothe tired eyes, block out unwanted light and help deepen your relaxation. Use the eye pillows as a warm compress to relieve dry eyes and across the body to ease migraines, cramping and pain.

The eye pillow is designed to block out unwanted light, help deepen your relaxation and aid sleep. The gentle pressure on your eyes from the eye pillow will send a neurological signal to your brain that initiates full body relaxation.

When used hot or cold it can also be used as natural pain relief to combat aches and cramps across the body.

The small size makes it perfect for targeted areas such as eyes, ears, temples, wrists and head.